Refund Policy
All non online merchandise refund requests should be submitted to the Playa Bowls location itself. The restaurant will then work with you to resolve the issue in a satisfactory manner and all valid refunds will be submitted by the Playa Bowls location for processing.
HOW DO I REQUEST A REFUND FOR ONLINE MERCHANDISE?
Reply to your email confirmation. All replies are sent directly to the Playa Bowls customer service team. We will respond to your email in a timely manner and work with you to resolve the issue as quickly as possible. Please note shipping cannot be refunded.
WHAT IF I HAVE AN ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY IN REFERENCE TO ONLINE MERCHANDISE?
If you need to make a change to your order or have some other immediate issue, please email us at info@playabowls.com with your name, the issue and your confirmation number.
HOW LONG DOES IT TAKE TO PROCESS A REFUND VIA ONLINE MERCHANDISE?
Once a refund request is submitted, it typically takes 3-4 business days for the refund to be processed and show up on your credit card statement. If you haven’t seen an adjustment after about a week, please send us an email at info@playabowls.com, and we’ll let you know the status of your refund ASAP.
Any other questions?
If you have any other questions or are having any issues with requesting a refund directly from a Playa Bowls location or via our online merchandise, please send us an email at info@playabowls.com. Thanks!
